Terms and conditions
- V. Merchandise delivery and reception
- The ordered goods will be delivered to the address provided by the Purchaser. Usually, the order lead time is 2-3 working days or up to 7 working days depending on the mode of delivery chosen.
- We reserve the right to cancel out-of-stock items or ship lower quantities than ordered, and inform the buyer about out-of stocks only at his request.
- In case the Purchaser finds out that the merchandise is damaged at its reception, they should fill out a damage report in the presence of the delivery agent including the date and time of the delivery and a description of damages or missing items. In case the package is damaged, make sure that the boxes in the section “the state of the outer package” in the damage protocol are checked properly, that is according to the factual findings.
- Complaints related to short or damaged deliveries have to be reported immediately, not later than on the day of delivery, requests submitted on other days will not be taken into account.
- VI. Warranties and complaints
- Each merchandise sold is covered by manufacturer’s or distributor’s warranty. Warranty repairs are performed in service points authorized by the manufacturer according to the warranty conditions.
- For most goods, the guarantee is granted for a period of 24 or 12 months from the date of shipment.
- Every product purchased in our warehouse, with a few exceptions, has a warranty. Due to natural wear and tear of consumables, products which are not under warranty are: cables, speakers, antennas, electronic component semiconductors, some mechanical parts (rollers, belts, sleeves, etc.), soldering tips, paste, etc. Specific goods, which are in our offer, are self-assembly kits. In this case, we obviously cannot guarantee that after being assembled the system will operate in accordance with the expectations of the buyer. This greatly depends on the assembly method, user’s skills and care. The main products of this type are modeling sets. Thus, in this case, our guarantee applies only to providing you with a complete set and high quality of its components.
- Damages caused by external causes are not under the warranty. These include: mechanical damages, pollution, flooding, weather phenomena, improper installation or maintenance, as well as improper operation. What is more, the warranty does not apply if the Client made unauthorized repairs.
- If during the warranty period defects are detected, they will be removed free of charge within 26 working days from the date of approving the warranty service by the manufacturer. If, however, the repair requires ordering spare parts, or sending the defective component to specialist services, this period may be extended.
- Failing to meet the conditions of the warranty, in particular: breaking warranty seals, breaking or damaging barcode stickers, improper transport of goods to the service, invalidates the warranty.
- The equipment delivered to the service must be complete. It must contain: the original packaging, documentation, software, cables and other items supplied by the company with the goods.
- If the requirement provided in the paragraph above is not complied with, then it will be impossible to replace such equipment with another one with similar characteristics, nor to refund money. In such situations, it will be possible to provide only a repair service.
- A complaint form has to be attached to the equipment. It should be downloaded from our website and filled in correctly
- The goods must be sent after contacting the service department contact@ecommercemarketing.ltd
, through a courier company at the cost of the customer. The service does not collect cash-on-delivery parcels! - In a situation, when it is impossible to repair the equipment or replace it with a new one, the customer will be refunded the price of the goods. For this purpose a correction will be made in the sales document. If the invoice is corrected, you will need to return the corrected invoice signed by the Customer. The amount due will be sent to the Customer within 14 days after receiving the signed document by the Company. The amount will be returned to the customer’s bank account.
- Using the warranty services is not possible after the expiration of the warranty period.
- The warranty for the parts or the entire device which are replaced ends with the end of the warranty for this device. All other claims, including refund claims, are excluded unless otherwise provided by law. Claims transgressing this contract are not included in the warranty.
- The warranty and the conditions contained in it are valid in the EU.
- VII. Returns
- In case of incomplete goods (in accordance with Section 2), damaged goods or inconsistent with the order, the complaint should be reported to the complaint department via e-mail or phone. The required data can be found in the “Contact Us” section.
- Goods, in which due to the lack of all ordered goods in the stock a smaller amount was sent than the ordered, should not be considered incomplete. An incomplete product is one with missing parts, components, manuals, etc.
- Merchandise cannot be returned unless it is non-compliant with the order.
- The complaint form should include the purchase document number, name of the damaged goods and a description of the fault.
- VIII. Sales documents
- Each product purchased at https://euwarehouse.eu/ comes with a sales receipt and warranty.
- IX.GDPR INFORMATION CLAUSE
Acquiring data from the data subject
According to art. 13 para. 1 and par. 2 of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27/04/2016. on the protection of individuals with regard to the processing of personal data and on the free movement of such data and the repeal of Directive 95/46 / EC (general regulation on data protection) (OJ L 119, p. 1) (hereinafter: GDPR), I inform that:
The personal data administrator is:
COMPANY
ECOMMERCE MARKETING LTD
CNR. 10006513
1992 Davenport House
Bolton Road 261
Bury England BL8 2NZ
TEL: +44 7873 9932 19
EMAIL: contact@ecommercemarketing.ltd
Your data will be processed and made available for the following purposes:
- Sales of products offered by ECOMMERCE MARKETING LTD located in the following online stores:
https://euwarehouse.eu/ - 2. User account maintenance services in the above warehouses
3. Sending commercial information by electronic means
4. Direct marketing
4. se of data for claims in the absence of payment for purchases made (applies to companies with a transfer date resulting from signed contracts).
5. Checking payment credibility
6. Entities providing transport services in order to execute the sales contract concluded with the User
7. Entities providing services related to current operations or its subcontractors (eg accounting offices, debt collection companies, business partners, companies supporting IT systems, etc.)
8. Law enforcement and judicial authorities based on their written application
9. Other entities entitled to receive them under the law, when there are circumstances justified by legal provisions.
The legal basis for data processing is GDPR art. 6 section sign 1.
The period during which personal data will be stored:
- Personal data will be processed for the duration of the contract, and after this period for purposes and for the time and to the extent required by law or to secure any claims, including claims of public (tax) authorities or pending withdrawal of consent.
Rights of the data subject:
- The user has the right to request the administrator to access personal data, rectify them, delete or limit processing, the right to transfer data, the right to object to data processing and the right to lodge a complaint to the supervisory body – GIODO (Deputy Inspector General for Personal Data Protection in Poland) These rights are also valid if the data is processed correctly by the administrator.
2. Any changes in the scope of your personal data may be made by logging in to your account located in”Customer Panel” in the tab Your Account or sending a message by e-mail to the Administrator’s address: contact@ecommercemarketing.ltd
The above information can be found in the Information Panel in the GDPR tab.
- X. Final provisions
- An order can be accepted after a Customer has agreed to the present Terms and Conditions.
- By placing an order at https://euwarehouse.eu, a Customer gives consent to storage and processing of their personal data by ECOMMERCE MARKETING LTD for the purposes of performing the agreement according to the provisions of the Act on personal data protection in force of 29 August 1997 (Journal of Laws, No. 133, item 833, as amended).
- The information presented at does not constitute a commercial offer in the understanding of Article 543 of the Polish Civil Code.
- All trademarks and brand names displayed at https://euwarehouse.eu constitute the sole propriety of the companies to which they belong and they are used only for information purposes.
- All technical data and specifications displayed at https://euwarehouse.eu come from original manufacturers’ materials. ECOMMERCE MARKETING LTD does not bear any responsibility for incorrectness of the data submitted by the manufacturer and reserves the right to make a mistake.
- Despite our best efforts we cannot guarantee that the published materials are free of errors or discrepancies. However, these oversights cannot be a basis for any claims. Photos of products listed on the website https://euwarehouse.eu, may slightly differ from the actual look of goods that are currently on sale. In case of any doubts please contact ECOMMERCE MARKETING LTD.
- ECOMMERCE MARKETING LTD reserves the right to make changes in the Terms and Conditions. Each Customer is obliged to read the Terms and Conditions and each time shall be bound by its provisions when placing an order.
An order can be cancelled without specifying reasons.
